客户服务专员（汽车线）

职位类别： 客服专员

职责描述：

1: Timely order processing according to customer required value and delivery date

及时根据客户需求及要求交期处理订单 

2: Order entry via SAP SAP 订单录入.

3: Communication of delivery date to the customer与客户确认交期

4: Tracking the whole order process from CED to order arrangement and shipment

订单追踪，从客户打板，下单，安排生产到出货

5: Processing of the incoming mail and independently handing of the correspondence

处理收到的邮件并且独立回复

6: Block material in system without delay once non-conformance material detected

当发现不确认或不合格品时,及时在系统中锁定. 

•7: Coordination and preparation of decisions regarding special requests of customers(e.g. special colours, special labelling)

协调并准备关于客户的一些特殊要求（比如，特殊的颜色，特殊的标签）

•8: Coordination of transport carrier and shipping dates with the shipping department

•与仓库部门协调运输以及运输日期 

•9: Processing of returns and complaint

处理客户投诉及退货



任职要求：

1.男女不限

2.大专及以上学历

3.韩语熟练、英语书写较好

4.有销售客服经验

• 年龄要求： 不限
• 语言要求：不限