售前工程师/ Pre-sales

职位类别： 售前/售后/技术支持工程师

作为ChannelAdvisor 平台的专家，中端市场销售工程师负责为销售团队提供技术与战略支持，并协助签约高品质的长期客户；负责产品演示，机会分析，完成或协助完成内部员工的培训课程；与销售顾问协 助策划，为每一位潜在客户找准公司产品或服务的**定位。销售工程师作为销售团队与产品管理/服务团 队的桥梁，需确保每次业务拜访的反馈准确地传达给产品管理团队并确保销售团队实时知悉我们平台或产 品的最新动态及功能；销售工程师也将会为销售和服务团队提供产品培训支持。



主要职责：

 协助销售进行产品演示

 协助市场部与产品管理团队找准新产品定位以及/或者改进现有产品

 为潜在客户提供针对产品功能，行业战略，实施方案或整体服务流程的现场技术咨询

 从业务拜访中收集竞争情报及对产品特性的建议或需求， 将之与产品管理团队沟通

 参与公司内部讨论以确保销售团队的需求得到满足

 校验库存数据文件，收集需求值、推荐值并沟通其欠缺点

 与服务及执行团队合作以确保客户100%的满意度，并使执行流程**化

 制定，配合，负责员工的产品培训 负责新员工培训



任职要求：

 本科学历， 至少2 年工作经历，最好有1 年的互联网企业应用或软件经验

 2 年以上售前，方案解决或销售工程师经验

 有销售周期技术方面经验，包括概念验证（POC）

 良好的书面和口头表达和沟通能力

 有软件解决方案经验，并执行SMB 前景的概念验证计划

 有软件开发和售后服务相关背景的优先 普通话和英语流利



Description:

As a ChannelAdvisor software expert, the Sales Engineer will be responsible for helping to

support a growing team of Sales Executives by proving technical expertise throughout the sales cycle to sign SMB clients. This individual will assist with product demonstrations, perform opportunity analyses, deliver/coordinate internal training sessions, and strategize with Sales Executives to determine the best way to pitch our software/services for individual prospects. The Sales Engineer will act as the link between Sales and Product Management/Services, ensuring that the feedback gathered on sales calls is relayed to the product management team, and that the Sales team is aware of all changes/enhancements to our platform/products. Sales Engineer will also support product training to the sales and services teams.



Essential Job Functions: 

1.Assist Sales Execs with product demonstrations on Sales calls. Assist Marketing and PM with developing the pitch for new products and/or enhancements toexisting products.

2.Field ad hoc technical inquiries from prospective clients regarding product functionality, industry strategy, implementation options, or full service work-flows.

3.Gather competitive intelligence and product feature suggestions/needs, from sales calls and communicate them to the Product Management team.

4.Participate in cross functional internal discussion to ensure that Sales needs are being met throughout the organization.

5.Review inventory data files for required/recommended values, and communicate what’s missing.

6.Work collaboratively with Services and Implementation groups to ensure customer satisfaction and optimize chances for process improvement.

7.Create/coordinate/deliver Product training to the staff. Deliver product training to sales and services teams 



Required Skills:

1.Bachelor degree and 2+ years professional experience, with at least 1 years working in a software or SaaS industry

2.2+ years in a presales, solutions, or sales engineering role 

3.Prior experience in all technical aspects of the sales cycle, including proof of concept (POC) 

4.Excellent written and verbal presentation and communications skills 

5.Have a proven track record of demonstrating software solutions and executing proof of concept

plans to SMB prospects 

6.Background in software development and/or customer support is a plus 

7.Fluency in English and Mandarin required

• 年龄要求： 不限
• 语言要求：不限