Contact Center Manager/客服中心经理

职位类别： 其它兼职类

职责描述：

1. To establish the call center team, formulates and improves the call center management system;

2. To establish the call center business standards and processes, responsible for the staff of the business training and performance assessment;

3. To organize the collection, collation of customer information, build and maintain the database;

4. To support sales, marketing activities, tracking key customers;

5. To carry out regular visits to key customers, analysis of customer needs, submit analysis report;

6. To optimize customer service system, improve customer satisfaction.



任职要求：

Fluent in spoken English and Mandarin

Advance level in MS office applications, powerpoint and excel

Sensitive to numbers and data driven mind-set

Clear and persuasive communication

10 years of working experience with 5 years or above in BPO industry

Led multiple teams of across different domains in a same time (＞100 FTE)

• 年龄要求： 不限
• 语言要求：不限