Customer service team lead客户服务主任

职位类别： 客服专员

职责描述：

1) Responding for the CSR management of EC business, including the CSR order placement design/CSR workload resign/CSR structural design and adjustment and so on.

2) Responding for structural designing /date comply and date analysis of EC report.

3) In charge of the coordination of EC order, customer complaint and communication with sale person and CSR team.

4) In charge of the process design/maintain and standardization of EC order treatment to make sure meeting the inter control policy and improve order treatment effective. 

5) Responding for the date comply/analysis of the unshipped order aim to make sure the order be shipped on time



任职要求：

1) Be excellent in Excel skill

2) Be good in English reading /writing and speaking basically.

3) Having strong customer service sprit and anti-pressure ability

4) Having no less than 5-year-working experience.

• 年龄要求： 不限
• 语言要求：不限