C# 软件工程师 / C# Software Engineer

职位类别： 软件工程师

岗位职责：
•维护和支持产品和数据系统：主动监控事件，调查问题，分析解决方案，并驱动问题解决；
•使用操作工具和监控平台获得对系统可用性、性能和容量的深入了解、理解和持续监控；
•定义需求并协助开发项目和运营所需的特定工具和报告；
•与业务伙伴合作建立服务水平指标和目标（SLI和SLO）；
•创建误差估算，并根据估算情况与开发团队和业务的其他成员进行沟通；
•实施可以使警报具有可操作性和独特性的警报策略；
•在ITIL问题、事件和变更管理实践中进行运作；
•提供跟进服务，确保问题得到满意的解决；
•创建和改进标准操作程序和文件；
•推动团队持续改进和创新；


任职要求：

•大学本科及以上学历，计算机相关专业毕业
•3年以上技术支持方面的经验
•具有3年以上.NET应用程序的经验
•有浏览器相关技术的经验
•有使用SQL Server的经验
•具有Java应用程序的经验优先
••有Linux系统的经验优先
•了解监测工具
•对自动部署流程有深刻的理解
•具有良好的英语读写能力, 英语口语优秀者优先
•有主人翁意识和主动性。


What We’re Looking For - 
Soft Skills 
• Maintain and support the product and data systems: proactively monitor events, investigate issues, analyze solutions, and drive problems through to resolution.
• Use operational tools and monitoring platforms to gain in-depth knowledge, understanding, and ongoing monitoring of system availability, performance, and capacity.
• Define requirements and assist with development of customized tools and reporting as needed by projects and operations.
• Work with business partners to establish Service Level Indicators and Objectives (SLIs and SLOs)
• Create Error budgets and communicate over budget situations to the rest of the development teams and business.
• Implement alerting strategy that makes alerts actionable and unique.
• Operate within ITIL Problem, Incident and Change Management practices.
• Provide follow-through to ensure issues are resolved to satisfaction
• Create and improve standard operating procedures and documentation.
• Drive continuous improvement and innovation within the team.
• A sense of ownership, initiative and drive.
 
Hard Skills 
• Bachelor's degree or higher with 3 years or above experience in a technical support role.
• Experience of Java and .NET application
• Experience with SQL Server /
• Experience with browser related technologies
• Experience with Linux and Windows.
• Knowledge of monitoring tools.
• Solid understanding of automated deployment processes 
• Good command of English

• 年龄要求： 不限
• 语言要求：不限