CQE客户质量工程师

职位类别： 客服专员

岗位职责：

1. Understand the quality requirement from customer and transfer it to internal quality specification and limited sample, to make sure good implementation of quality control plan related with customer quality.

2. Train the related staffs and operators to familiar to the customer quality requirement, timely communicate the quality issues in customer side to internal team.

3. As a window to customer, coordinate internal team to handle the customer complaints, find the root cause and make out effective corrective and preventive action. Timely response customer and monitor the implementation of the corrective and preventive action.

4. Assist the QA Manager to handle the customer audits.

5. Follow up the issues from customer during audit and provide corrective action to customer. Verify the effectiveness of the corrective action.

6. Participate in the quality assessment at NPI stage to make sure a smooth mass production.

7. Other duties assigned by the management team..

任职要求：

1. Bachelor degree or equivalent

2. 3+ years’ experience in handling customer complaints.

3. To have the background in RDC/Printing industry is preferred.

3. Experience preferred in interacting with customers addressing quality issues. 
4. Demonstrate strong knowledge of analytical skills, in regards to statistics needed for quality tools (8D, 5 why, FMEA, SPC, QCP, etc.). 
5. Strong knowledge to evaluate failure analysis findings, FA tools and their limitation, evaluate or define containment actions. 
6 .Good communication skills mainly to communicate with the customers and internal operation team.
7. Highly motivated, able to work independently.

8. Fluent English in both speaking and writing
9. Capable of frequency travel to customer sites

10. Team cooperation spirit.



工作地点: 宝安区沙井镇沙一村长兴科技园20栋1楼

5天8小时工作制
福利待遇：
入职购买五险一金加商业保险和医疗保险
每年发年终奖
每月享有房补、餐补、交通补贴、话费补贴等
每年免费体检一次
每年至少组织一次国内旅游
每逢重大节日及员工生日发福利



工作地址
丝艾产品标识（深圳）有限公司

• 年龄要求： 不限
• 语言要求：不限