Customer Success S 大客户培训助理

职位类别： 银行客户经理

Duties & Responsibilities:



1) Corporate Client Service







a) Corporate new student enrolment;



b) Regular corporate NSE/Online students follow up and coordination with centre staff;



c) HR report by presenting corporate students study report, onsite course attendance report, student follow-up report and HR survey;



d) Onsite project orientation, regular observation and follow-up, and service coordination;



e) Business meeting support for KA corporate client;



f) Special case and urgent issue solving and coordination







2) V-coach Individual Client Service



a) V-coach student enrolment with FL confirmation and book application;







b) Regular V-coach student follow-up and record;







c) CCF operation;







d) Communication and coordination with centre operation team











3) Course Scheduling



a) Well communicate with PC leader and sales to finish weekly course scheduling with the highest teaching resources utilization rate;



b) Work closely with PC CT team to solve booking and adjustment issues



4) Other responsibilities and activities



a) Intern daily assignment arrangement







b) Attend weekly sales meeting and CSS meeting







c) CSS reports







d) New CSS training











Requirements:







1. Excellent and demonstrable command of spoken and written English; WSE SH3 level or above preferred.



2. University Degree or above.



3. Excellent skills in Excel, PowerPoint and other office software application.



4. Excellent personal skills – mature, patient, responsible, and empathetic



5. The ability to work independently as well as part of a team



6. Good communication and problem solving skills



7. ＞3 years working experience



8. B2B client service experience preferred.



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• 年龄要求： 不限
• 语言要求：不限