FAE现场应用工程师（HDD Key Account Support）

职位类别： FAE/现场应用工程师

职责描述：

Principal Engineer, Field Application Engineering



Location: Shenzhen

Req ID: JR--

 

Western Digital®

We deliver the possibilities of data. YOU define what’s possible.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Onsite CTS representative during product qualification and MP phase, end to end technical support to assigned customers;

2. Drives all customer qualification and quality initiatives; Provides product status update for external and/or internal customers;

3. Identify technical issues in system level or drive level and work with the team for root cause analysis;

4. Write technical whitepapers and technical issue report, explain to customer and collect the feedback;

5. Focal point for all qualification related issues or concerns at the assigned accounts, manage the overall perception of WDC product introduction;

6. Monitor product performance at customer line and field, drive internal quality team for continuous improvement.





QUALIFICATIONS

 

REQUIRED:

1. BSEE or Master Degree with minimum 5 years of professional technical experience. A working knowledge of storage industry is desirable. 

2. Experience shall include at least below areas like FAE/AE or experience with direct customer support in HDD/SSD or related product.

3. Familiar with the specification/protocol of SATA, SAS and PCIe/nVMe, ability to use bus analyzer and analyze the data captured.

PREFERRED:

1. Master degree and with R&D background is preferred.

2. Experience with Storage/server industry is preferred.

3. experience with C language and storage driver in Linux or VxWorks environment is preferred. File system knowledge is preferred as well. 

SKILLS:

1. Good command of English, both in verbal and writing, good communications skills internally and externally. 

2. Strong debugging, problem solving skills with proven experience. 

3. In-depth knowledge or understanding of storage product, esp., SSD and HDD. 

4. Self-motivated, team spirit and customer oriented mindset, ability to work independently in a team.

5. Understands the OEM market and style. 









ABOUT WESTERN DIGITAL

Western Digital Corporation is the world’s largest data storage company with a leading portfolio of HGST, SanDisk, G-Technology and WD brands covering flash and disk-based solutions. Deployed by the largest and most prominent organizations worldwide, Western Digital solutions are everywhere, touching lives and enabling great value from the data they possess.

• 年龄要求： 不限
• 语言要求：不限