深圳客服经理工资待遇

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• 电商客服专员

  电商客服专员7-10K

  深圳-南山区

  大专

  2年

  Customer Support Specialist 客服经理 
   Location: Shenzhen (On-site) 深圳坐班（乌鲁木齐地区可选择选程）
   Type: Full-time / Long-term 全职
   Language: Chinese (Native) + English (C+ or above) 中文母语、英文流利（哈萨克语优先）
  ________________________________________
  About Us / 关于我们
  Shenzhen New Wave Technology is an e-commerce marketplace platform that works with overseas merchants selling their unique products directly on the Chinese Market
  深圳市浪潮利科技有限公司是一家跨境电商平台，致力于帮助海外商家直接将特色商品销往中国市场
  We are now hiring a Customer Support Specialist to handle client/partner inquiries and daily support.
  现因业务发展需要，招聘一名客服专员，负责对接合作伙伴及客户的日常咨询。
  ________________________________________
  Key Responsibilities / 工作职责
  Customer & Partner Support 客户 / 合作伙伴支持
  •	Respond to daily inquiries from partners and customers 
  •	Answer questions related to:
  o	Promotions & campaign rules
  o	Reward systems & commissions
  o	Order status, delivery, and after-sales issues
  o	Platform usage and basic operation guidance
  •	Escalate complex issues to operations or technical team when needed
  回复合作伙伴和客户的日常咨询，包括：
  •	活动规则、促销说明
  •	奖励机制、返佣问题
  •	订单、物流、售后问题
  •	平台使用与基础操作指引
  •	复杂问题及时反馈给运营或技术团队
  ________________________________________
  Internal Coordination 内部协调
  •	Maintain clear records of common issues and solutions
  •	Help summarize recurring partner questions for process improvement
  •	Support operations team during campaigns and product launches
  整理常见问题及解决方案，协助优化流程，并在活动或新品上线期间支持运营团队。
  ________________________________________
  Requirements / 任职要求
  Must-have 必备条件
  •	Native Chinese speaker
  •	English proficiency at C+ level or above (fluent speaking required)
  •	Comfortable using WeChat, online systems, and basic office tools
  •	Patient, responsible, and service-oriented personality
  中文母语，英语 C+ 以上（英语口语流利）
  熟练使用微信及线上系统，具备良好的服务意识与责任感
  ________________________________________
  Nice-to-have 加分项
  •	Experience in customer support, operations, or e-commerce
  •	Familiar with Youzan, WeChat service account, or CRM tools
  •	Experience working with partners, affiliates, or distributors
  •	Remote work experience and good self-management skills
  有客服、运营、电商经验者优先
  熟悉有赞、微信客服系统、CRM工具者加分
  有合作伙伴 / 分销商服务经验更佳
  ________________________________________
  What We Offer / 我们提供
  •	Stable long-term position
  •	Friendly international team
  •	Clear responsibilities and growth path
  •	Opportunity to grow into operations or partner management role
  长期稳定岗位
  国际化团队氛围
  清晰职责与成长空间
  可向运营 / 合作伙伴管理方向发展
  

  工作地点

  广东省深圳市南山区科兴科学园-C栋粤海街道科技园社区科苑路15号科兴科学园C栋C3-13F-A022

  

  一键扫码
  随时沟通

  7-10K

  深圳-南山区 大专 2年
  

  浪潮利科技

  电子/半导体/集成电路 1-100人