Customer Support Specialist 客服经理 
 Location: Shenzhen (On-site) 深圳坐班（乌鲁木齐地区可选择选程）
 Type: Full-time / Long-term 全职
 Language: Chinese (Native) + English (C+ or above) 中文母语、英文流利（哈萨克语优先）
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About Us / 关于我们
Shenzhen New Wave Technology is an e-commerce marketplace platform that works with overseas merchants selling their unique products directly on the Chinese Market
深圳市浪潮利科技有限公司是一家跨境电商平台，致力于帮助海外商家直接将特色商品销往中国市场
We are now hiring a Customer Support Specialist to handle client/partner inquiries and daily support.
现因业务发展需要，招聘一名客服专员，负责对接合作伙伴及客户的日常咨询。
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Key Responsibilities / 工作职责
Customer & Partner Support 客户 / 合作伙伴支持
•	Respond to daily inquiries from partners and customers 
•	Answer questions related to:
o	Promotions & campaign rules
o	Reward systems & commissions
o	Order status, delivery, and after-sales issues
o	Platform usage and basic operation guidance
•	Escalate complex issues to operations or technical team when needed
回复合作伙伴和客户的日常咨询，包括：
•	活动规则、促销说明
•	奖励机制、返佣问题
•	订单、物流、售后问题
•	平台使用与基础操作指引
•	复杂问题及时反馈给运营或技术团队
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Internal Coordination 内部协调
•	Maintain clear records of common issues and solutions
•	Help summarize recurring partner questions for process improvement
•	Support operations team during campaigns and product launches
整理常见问题及解决方案，协助优化流程，并在活动或新品上线期间支持运营团队。
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Requirements / 任职要求
Must-have 必备条件
•	Native Chinese speaker
•	English proficiency at C+ level or above (fluent speaking required)
•	Comfortable using WeChat, online systems, and basic office tools
•	Patient, responsible, and service-oriented personality
中文母语，英语 C+ 以上（英语口语流利）
熟练使用微信及线上系统，具备良好的服务意识与责任感
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Nice-to-have 加分项
•	Experience in customer support, operations, or e-commerce
•	Familiar with Youzan, WeChat service account, or CRM tools
•	Experience working with partners, affiliates, or distributors
•	Remote work experience and good self-management skills
有客服、运营、电商经验者优先
熟悉有赞、微信客服系统、CRM工具者加分
有合作伙伴 / 分销商服务经验更佳
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What We Offer / 我们提供
•	Stable long-term position
•	Friendly international team
•	Clear responsibilities and growth path
•	Opportunity to grow into operations or partner management role
长期稳定岗位
国际化团队氛围
清晰职责与成长空间
可向运营 / 合作伙伴管理方向发展