浪潮利科技

职位描述：

Customer Support Specialist 客服经理 
 Location: Shenzhen (On-site) 深圳坐班（乌鲁木齐地区可选择选程）
 Type: Full-time / Long-term 全职
 Language: Chinese (Native) + English (C+ or above) 中文母语、英文流利（维吾尔语优先）
________________________________________
About Us / 关于我们
Shenzhen New Wave Technology is an e-commerce marketplace platform that works with overseas merchants selling their unique products directly on the Chinese Market
深圳市浪潮利科技有限公司是一家跨境电商平台，致力于帮助海外商家直接将特色商品销往中国市场
We are now hiring a Customer Support Specialist to handle client/partner inquiries and daily support.
现因业务发展需要，招聘一名客服专员，负责对接合作伙伴及客户的日常咨询。
________________________________________
Key Responsibilities / 工作职责
Customer & Partner Support 客户 / 合作伙伴支持
•	Respond to daily inquiries from partners and customers 
•	Answer questions related to:
o	Promotions & campaign rules
o	Reward systems & commissions
o	Order status, delivery, and after-sales issues
o	Platform usage and basic operation guidance
•	Escalate complex issues to operations or technical team when needed
回复合作伙伴和客户的日常咨询，包括：
•	活动规则、促销说明
•	奖励机制、返佣问题
•	订单、物流、售后问题
•	平台使用与基础操作指引
•	复杂问题及时反馈给运营或技术团队
________________________________________
Internal Coordination 内部协调
•	Maintain clear records of common issues and solutions
•	Help summarize recurring partner questions for process improvement
•	Support operations team during campaigns and product launches
整理常见问题及解决方案，协助优化流程，并在活动或新品上线期间支持运营团队。
________________________________________
Requirements / 任职要求
Must-have 必备条件
•	Native Chinese speaker
•	English proficiency at C+ level or above (fluent speaking required)
•	Comfortable using WeChat, online systems, and basic office tools
•	Patient, responsible, and service-oriented personality
中文母语，英语 C+ 以上（英语口语流利）
熟练使用微信及线上系统，具备良好的服务意识与责任感
________________________________________
Nice-to-have 加分项
•	Experience in customer support, operations, or e-commerce
•	Familiar with Youzan, WeChat service account, or CRM tools
•	Experience working with partners, affiliates, or distributors
•	Remote work experience and good self-management skills
有客服、运营、电商经验者优先
熟悉有赞、微信客服系统、CRM工具者加分
有合作伙伴 / 分销商服务经验更佳
________________________________________
What We Offer / 我们提供
•	Stable long-term position
•	Friendly international team
•	Clear responsibilities and growth path
•	Opportunity to grow into operations or partner management role
长期稳定岗位
国际化团队氛围
清晰职责与成长空间
可向运营 / 合作伙伴管理方向发展

职位描述：

Location: Shenzhen （onsite preferred） or remote within Mainland China
Employment Type: Full-time ／ Part-time negotiable

Shenzhen New Wave Technology is an e-commerce marketplace platform that works with overseas merchants selling their unique products directly on the Chinese Market

About the Role
We are seeking an experienced Accountant who can also serve as the Legal Representative of our China entity. The ideal candidate is detail-oriented, highly responsible, and familiar with China’s corporate compliance and tax environment. This role combines routine accounting responsibilities with the statutory obligations required of a Legal Representative.
Key Responsibilities
Accounting ｕ００２６ Finance
•	Handle daily bookkeeping, vouchers, and account reconciliation
•	Prepare monthly, quarterly, and annual financial statements
•	Manage tax filings, IIT, VAT, CIT, and invoice issuance
•	Coordinate with external CPA firms, tax bureaus, and banks
•	Support budgeting and financial planning
Legal Representative Duties
•	Serve as the officially registered Legal Representative of the company
•	Sign statutory documents and attend required filings／registrations
•	Ensure the company remains compliant with PRC regulations
•	Represent the company in front of banks, tax authorities, and government departments
•	Coordinate annual audit and licence renewals
•	Act as key responsible person for corporate governance matters
Requirements
•	Bachelor’s degree in Accounting, Finance, Business, or related field
•	3＋ years of accounting experience （cross-border or foreign-invested companies preferred）
•	Familiar with PRC tax rules and financial software
•	Strong sense of responsibility and risk awareness
•	Stable, trustworthy, and comfortable taking Legal Representative duties
•	Good communication skills and professional integrity
Preferred Qualifications
•	Experience with WFOEs, import／export business, or e-commerce
•	CPA or related certifications
•	Previously held Legal Rep or Finance Manager role